Question 1

How do credits work?

Accepted Answer

Credits are your creative currency, and each format costs a set amount: images 2, stories 2, 6-slide carousels 6, and videos by length (5s = 10, 10s = 20, 15s = 30). You decide how to spend them across formats.

Question 2

What resolution do my videos render in?

Accepted Answer

Every video renders in crisp HD at a flat 2 credits per second, so a 10-second video is 20 credits and 15 seconds is 30.

Question 3

How long are your videos?

Accepted Answer

You choose the length yourself — anywhere from 5 to 15 seconds. Pricing scales at 2 credits per second — so a 10-second video costs 20 credits.

Question 4

Can I switch plans later?

Accepted Answer

Upgrade anytime — it takes effect immediately (prorated). Downgrades take effect at your next billing cycle: you keep your current plan and its credits until then. No fees to change.

Question 5

How does the free trial work?

Accepted Answer

Sign up for 25 one-time credits — enough for 1 five-second HD video, 1 carousel, and 4 images — with no credit card required. They are a one-time trial pool, so they don't renew each month. Outputs are watermarked; upgrade anytime to remove the watermark.

Question 6

What if a generation fails or I don't like it?

Accepted Answer

If a generation fails, your credits are refunded automatically. And every result is human-reviewed before it reaches you — if something still feels off, send us a note and our team takes a look.

Question 7

How do top-up packs work?

Accepted Answer

On any paid plan you can buy a one-time pack of 25, 75, or 200 credits. They stay valid for at least 36 months and stack on top of your monthly allowance.

Question 8

What if I run out of credits mid-month?

Accepted Answer

Buy a top-up pack to keep going, or wait for your next monthly refresh. Your content and brand profiles always stay safe — nothing gets deleted.

Question 9

Can I cancel anytime?

Accepted Answer

Yes — no contracts and no lock-in, cancel anytime from your dashboard. Remaining credits stay active until the end of your billing period.

Question 10

Do I own what I create, and can I run it as a paid ad?

Accepted Answer

Yes — on a paid plan you get full commercial rights to use what you generate (to the extent rights exist in AI-generated content), including paid social and ads. Paid-plan outputs have no visible watermark; only free-trial outputs do. Reach out if your brand needs anything specific in writing.

Question 11

Can you automatically post and manage my ads for me?

Accepted Answer

Today Ghost delivers finished, ready-to-post files — you keep full control over posting and managing your ads. Direct auto-posting and ad-account management are in the works and coming soon.

Question 12

How fast do I get my ads?

Accepted Answer

As fast as we can, and never at the cost of quality: every output passes multi-step AI quality checks plus a human review. At peak times that review can add a little time. If a batch seems stuck, contact support.

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